We inquired about an potential upgrade and they granted us a special price to upgrade to an African Queen Suite which had 2 bedrooms and 2 bathrooms - perfect to provide privacy with 2 girls! Kassi was terrific! Friendly, accommodating, informative.we were very happy with the initial interaction. I'm going to breakdown each part of the resort that we visited and give you the key points: CHECK IN/ROOM - We checked in with Kassi at 12 noon and were happy to hear our room was ready. Imagine what it takes to run this place?!? EXPECT IT and you will have a great time. Kids are going to want to explore all areas of this place and we find it frustrating reading reviews about those complaining about how expensive everything is. If you can't afford it, don't bother making the trip. Expect to spend money on food, games, etc. Advice: you can't come to a place like this and complain about how much things cost. The place is ENORMOUS and although it's extremely busy and pretty crowded most of the time, there is plenty of seating in the waterpark. Right away we were looking for and expecting a wonderful customer service experience, and Kalahari did not disappoint. Kalahari is newer and more efficiently run. We had no real negatives about Great Wolf but in all honesty, Kalahari Resort surpasses them on almost all levels, but to no fault of Great Wolf. Let me start by saying that we have visited the Great Wolf Lodge location in Fitchburg, MA on 2 separate occasions and had enjoyable visits each time. We stayed from Tuesday through Thursday during July. We visited Kalahari in the Pocono Mountains for a last minute trip with our two girls, ages 8 and 9. I'm going to breakdown each part of the resort that we visited and give you the key points:ĬHECK IN/ROOM - We checked in with Kassi at.
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